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Did you know that 90% of text messages are read within 10 minutes? And if you send a message that falls into that 10%, you’ll be happy to know that on average, Consultants will look at their phones 150 times a day.  Keep them in the know of their changing status by using our MMS texting service. 

MMS stands for "Multimedia Messaging Service" and that means not only will they receive a text but also a corresponding image that further emphasies the message.

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    How much does it cost?

    • $5 monthly for each status
    • For instance, if you chose the A3, I1 and T1 status, that will be $15 per month regardless of the number of Consultants receiving the update.
    • The 5 week follow-up option is not available for this service.

    Is there a set-up fee?

    • Yes, $5

    How do I pay for the service?

    • We have an ALL ELECTRONIC payment system. We accept only credit cards and debit/check cards for payments.

    When can I sign up for the service?

    • By the last day of the month to be on the service for the next month. For example, by April 30 to be in the mailing rotation for May.

    When will I be billed for the service?

    • When you first sign up, the first month's $5 service fee and the first month's service costs will be immediately charged to your credit card.
    • Then just the service fee each month on the 25th of the month.

    Can I skip a month and not use the service??

    • No. However, if you find you cannot continue with the service, you can cancel at anytime before your credit card is billed for the next month's service.
    • IMPORTANT: If you fail to contact us before 9:30 p.m. CST on the 24th of the month that you want to cancel, you cannot receive a refund. Since your credit card will be billed automatically on the 25th of each month, we must receive your cancellation email the day before by our COB (9:30 p.m. CST).

    Is there a minimum period that I have to use for the service?

    • No. The service is month to month.
    • But you cannot skip a month and continue with the service.
    • If you skip a month, your service will be cancelled. If you return, you must pay the set up fee again along with the first month's service cost.

    What if I stop using the service and want to return. Do I have to pay the set up fee again?

    • Yes.

    I missed the deadline and needed the N2 text sent this month instead of the T1. Can I have that additional status sent for this month?

    • Yes. Just send a request, by email, and we'll charge your card $5 for the update to the additional Consultants.

    I missed the deadline to STOP my service and didn't notify you by 9:30 p.m. CST on the 24th. Can I get a refund?

    • No. Since your credit card has been processed, you'll not be able to get a refund. We'll go ahead and send out the texts as normal, but will cancel the service going forward.

     

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    How it Works

    • Each month, we will login into your account, capture the cell numbers of the status you've chosen (A3, I1, I2, etc.) and text to the Consultant listed in the action item section.
    • Because some of your Consultants have not listed cell numbers in their profile, those Consultants will not receive the text update.  You might consider using one of the other options like voice, eCard, video or post card.

    When are texts sent out?

    • As soon as we can, but we anticipate all texts going out no later than the 10th of the month.

    What exactly does the Consultant receive by text?

    • Here's a sample for a Consultant who is in the A3 status.  They receive both the text and image:

     

    My Consultant said she didn't get the text.  What happened?

    • Because we capture your Consultant cell number from MKIntouch, once they receive a text, they can choose to opt-out. 
    • If that happens, even if they are sent a text, it will not reach them because they have opted out.
    • To again receive texts, they'll have to opt back in.
    • If this is the case, just contact us and we'll advise on how to opt-back in to receive texts from you.

    Can I alter the content of the text and associated image?

    • To keep costs down, we prefer to only provide these standard designs, so we don't offer options for changing.
    • If you find a typo in the example you view online, please let us know!

    How often do text messages and designs change?

    • As you know, there is a limit to the characters in a text, so we will keep the same basic text message.
    • However, we we try to keep the same text image design for at least 3 months before we recycle
    • The text content will not change but images will.

    Do I have to send the same text each month?

    • No. You control which text are sent each month.
    • For instance, this month you want A3, I3 and T1 sent.  However, next month, based upon Consultant activity, you see there's no need for a T1 and would like to switch to N2 because there's a number of new Consultants who have not yet ordered and that notification would be more beneficial.
    • The deadline to make that change is the 1st of the month.

    Do I have to send the same NUMBER of texts each month?

    • No. But you do have a deadline in which to make the change.
    • Your card is charged on the 25 of each month for the next month's texts. If you are going to REDUCE the number of texts, thus decreasing your cost, you must let us know by 9:30 p.m. CST on the 24th of the month.
    • IMPORTANT: If you fail to contact us before 9:30 p.m. CST on the 24th of the month that you want to cancel, you cannot receive a refund.  Since your credit card will be billed automatically on the 25th of each month, we must receive your cancellation email the day before by our COB (9:30 p.m. CST).

    How do I let you know which texts I want sent each month?

    • When you first sign up...after you've paid for the service, you'll be sent an email with info on how to choose the status texts initially.
    • Then each month, if those are the same texts you want sent...you do nothing
    • If you want to change any of the texts, you must email before the 1st of the month.
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    Do you give a discount for referring other Directors to your service?

    • To earn the credit . . .the person named as the referral must be a current customer using any of our services.
    • If you are already a customer of a one of our services, and are signing up for this service, no referral credit can be given as you'll already be aware of all the service we offer.
    • You must not be a return customer of the any service (newsletter, Virtual, etc.). Meaning you previously used the service, are are now returning for that service or another we currently have.

    How will I know when a Director I have referred uses the services?

    • First, make sure she indicates on the sign up form that you referred her.
    • Then, you will see a credit on your credit card statement for $5 for the referral. If you'd like to know the director that referral is for, email us!

    But if she doesn't fill that in at the time she signs up, and you find out later that I referred her, will I get credit?

    • No, unfortunately. So make sure she mentions you at sign up!
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