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NOTICE: THIS IS ONLY FOR US DIRECTORS

How much does it cost?

• $5 monthly for each status
• For instance, if you chose the A3, I1 and T1 status, that will be $15 per month regardless of the number of Consultants receiving the update.

Is there a set-up fee?

• Yes, $5

How do I pay for the service?

• We have an ALL ELECTRONIC payment system. We accept only credit cards and debit/check cards for payments.

When can I sign up for the service?

• By the last day of the month to be on the service for the next month. For example, by April 30 to be in the mailing rotation for May.

When will I be billed for the service?

• When you first sign up, the first month's $5 service fee and the first month's service costs will be immediately charged to your credit card.
• Then just the service fee each month on the 25th of the month.

Can I skip a month and not use the service??

• No. However, if you find you cannot continue with the service, you can cancel at anytime before your credit card is billed for the next month's service.
• IMPORTANT: If you fail to contact us before 9:30 p.m. CST on the 24th of the month that you want to cancel, you cannot receive a refund. Since your credit card will be billed automatically on the 25th of each month, we must receive your cancellation email the day before by our COB (9:30 p.m. CST).

Is there a minimum period that I have to use for the service?

• No. The service is month to month.
• But you cannot skip a month and continue with the service.
• If you skip a month, your service will be cancelled. If you return, you must pay the set up fee again along with the first month's service cost.

What if I stop using the service and want to return. Do I have to pay the set up fee again?

• Yes.

I missed the deadline and needed the N2 text sent this month instead of the T1. Can I have that additional status sent for this month?

• Yes. Just send a request, by email, and we'll charge your card $5 for the update to the additional Consultants.

I missed the deadline to STOP my service and didn't notify you by 9:30 p.m. CST on the 24th. Can I get a refund?

• No. Since your credit card has been processed, you'll not be able to get a refund. We'll go ahead and send out the texts as normal, but will cancel the service going forward.

 

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How it Works

• The Company has an option through the MKIntouch website to send Consultant eCards.
• Although that option is wonderful, it is limited in how the eCard information can be designed. Our service creates rich, information-packed content that can be inserted into any eCard.
• Each month, we will login into your account and send the eCards you've chosen (A3, I1, I2, etc.) to the Consultant listed in the action item section.

When are eCards sent out?

• Since we have to make sure Mary Kay has posted the reports for the month, which also updates the status, we anticipate all eCards going out no later than the 10th of the month.

What do the eCards look like?

• Click here to see samples:  eCard Samples

Will I receive a copy of the eCards that are sent each month?

• No, the cards are sent to the names listed for the different career levels.
• However, you will receive a notification email that your eCards have gone out, and you can look on your MK eCard sent list to view cards that have been emailed.

My Consultant said she didn't get the eCard. What happened?

• Emails are sent directly from MKIntouch, if your Consultant has opted-out of receiving emails, that's why.
• If they have not opt-ed out and did not receive the email, it could have gone to SPAM.

Can I alter the content of the eCards?

• To keep costs down, we prefer to only provide these standard designs, so we don't offer options for changing.
• If you find a typo in the example you view online, please let us know!

How often do eCard designs change?

• We try to keep the same card design for at least 3 months before we recycle
• The text content may not change very much, but images and placement will.

Do I have to send the same eCards each month?

• No. You control which eCards are sent each month.
• For instance, this month you want A3, I3 and T1 sent.  However, next month, based upon Consultant activity, you see there's no need for a T1 and would like to switch to N2 because there's a number of new Consultants who have not yet ordered and that eCard would be more beneficial.
• The deadline to make that change is the 1st of the month.

Do I have to send the same NUMBER of cards each month?

• No. But you do have a deadline in which to make the change.
• Your card is charged on the 25th of each month for the next month's mailings. If you are going to REDUCE the number of cards, thus decreasing your cost, you must let us know by 9:30 p.m. CST on the 24th of the month.
• IMPORTANT: If you fail to contact us before 9:30 p.m. CST on the 24th of the month that you want to cancel, you cannot receive a refund. Since your credit card will be billed automatically on the 25th of each month, we must receive your cancellation email the day before by our COB (9:30 p.m. CST).

How do I let you know which eCards I want sent each month?

• When you first sign up after you've paid for the service, you'll be sent an email with info on how to choose the cards initially.
• Then each month, if those are the same cards you want sent, you do nothing
• If you want to change any of the cards, you must email before the 1st of the month.

I missed the deadline and needed the N2 card sent this month instead of the T1. Can I have that additional card sent for this month?

• Yes. Just send a request, by email, and we'll charge your card $5 and send the additional card.

I missed the deadline to REDUCE the NUMBER of cards and didn't notify you by 9:30 p.m. CST on the 24th. Can I get a refund?

• No. Since your credit card has been processed, you'll not be able to get a refund.
• We'll go ahead and send out the cards as normal, and then for the next month, your price will be adjusted for the reduced number.

I missed the deadline to STOP my service and didn't notify you by 9:30 p.m. CST on the 24th. Can I get a refund?

• No. Since your credit card has been processed, you'll not be able to get a refund. We'll go ahead and send out the cards as normal, but will cancel the service going forward.

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Do you give a discount for referring other Directors to your service?

• To earn the credit . . .the person named as the referral must NOT be a current customer using any of our services.
• If you are already a customer of a one of our services and are signing up for this service, no referral credit can be given as you'll already be aware of all the service we offer.
• You must not be a return customer of the any service (newsletter, Virtual, etc.) Meaning you previously used the service, are are now returning for that service or another we currently have.

How will I know when a Director I have referred uses the services?

• First, make sure she indicates on the sign up form that you referred her.
• Then, you will see a credit on your credit card statement for $5 for the referral. If you'd like to know the director that referral is for, email us!

But if she doesn't fill that in at the time she signs up, and you find out later that I referred her, will I get credit?

• No, unfortunately. So make sure she mentions you at sign up!

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